When the user encounters any questions, faults or needs technical support in the process of using the product, the after-sales team will respond quickly to provide users with detailed answers and solutions through telephone consultation, online guidance, on-site service and other ways to ensure that the rights and interests of the user to get the maximum degree of protection.
About after-sales service answer:
1、How to set up the Orchard Autonomous Sprayer?
We provide operation video which can help you to set up. Or click here to learn Click here
2、What purchase channels or methods do we have?
(1) You can buy through distributor channel, we have distributors. For more information, contact us
(2) You can also contact us directly, communicate with our sales team via email inquiry or WeChat and get specific purchase information.
(2) You can also contact us directly, communicate with our sales team via email inquiry or WeChat and get specific purchase information.
3、After-sales maintenance, technical training and spare parts
After-sales maintenance:
- We provide English videos and documents on common faults repair and maintenance.
- We have set up a 24-hour on-duty team that can solve customer problems remotely.
- For major problems, we will send maintenance personnel to the scene to solve.
Technical Training:
- We provide training to our distributors' technicians both online and offline.
- We have also set up a learning library for distributors to download learning materials.
Spare parts:
- We work with local distributors to establish spare parts libraries and manage them dynamically in real time, so that parts can be replaced efficiently and effectively.
- We provide English videos and documents on common faults repair and maintenance.
- We have set up a 24-hour on-duty team that can solve customer problems remotely.
- For major problems, we will send maintenance personnel to the scene to solve.
Technical Training:
- We provide training to our distributors' technicians both online and offline.
- We have also set up a learning library for distributors to download learning materials.
Spare parts:
- We work with local distributors to establish spare parts libraries and manage them dynamically in real time, so that parts can be replaced efficiently and effectively.
4、Is the machine compatible with other platforms or software protocols?
(e.g. accessing data to other platforms)
Please understand that this function is not supported for the time being.
Please understand that this function is not supported for the time being.
5、What after-sales service is available during the busy farming season?
(1) We will cooperate with our distributors to carry out the demonstration of dosing in order to promote product sales.
(2) For end-users, we will regularly inspect the equipment and detect and avoid potential problems at an early stage.
(3) At the same time, we will send after-sales personnel to help distributors solve problems when needed.
(2) For end-users, we will regularly inspect the equipment and detect and avoid potential problems at an early stage.
(3) At the same time, we will send after-sales personnel to help distributors solve problems when needed.
